Hi all,
We have had feedback about problems people are having in using their vouchers from the first years book in the final month that they are valid,in particular there are a couple of locations that appear to be particularly popular.
What appears to have happened is that quite a lot of books (in the hundreds) were misplaced or filed for safe keeping for much of the 11 months that most of the vouchers were valid (after an initial use in the early months.) Unfortunately this has meant that quite a lot of businesses are literally overwhelmed with the number of people trying to use their vouchers before they run out. The number of vouchers were calculated on them being used throughout the year and so it is impossible for a business to cater for several hundred in one month. What this in turn means is that not everyone will be able to use their voucher before the end of the validity period.
We are working with those who are the most overwhelmed to try and ensure that they are using all their spare or available capacity where possible (they obviously need to keep some available for other clients) to maximise the number of people who can use their vouchers in the time remaining.
Again, we have taken a learning from this and have put a reminder into the new book to nudge everyone to use their voichers throughout the year to ensure that they get the most benefit from them.
